Shipping policy

At Blue Duke Gems and Jewellery, we understand the importance of receiving your precious gems and jewelry in perfect condition and in a timely manner. Here's what you need to know about our shipping policy:

Processing Time

Orders typically take 1-3 business days to process before they are shipped out. Each piece of jewelry is meticulously inspected and packaged to ensure it reaches you in pristine condition.

Shipping Rates

Shipping rates are calculated based on the total value of your order, your location, and the shipping method selected. You can view the shipping cost for your order at checkout before finalizing your purchase.

Shipping Methods

We offer a range of shipping options to accommodate your needs and preferences:
Standard Shipping: Estimated delivery within 3-5 business days.
Express Shipping: Guaranteed delivery within 1-2 business days.
International Shipping: Delivery times vary based on destination and customs processing times.

Packaging

Your jewelry will be elegantly packaged in a secure box to ensure it arrives safely at your doorstep. For added security, delicate pieces may be placed in a padded jewelry box or pouch.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and estimated delivery date of your shipment.

Shipping Insurance

For your peace of mind, all orders are insured against loss, theft, and damage during transit. In the unlikely event that your package is lost or damaged, please contact us immediately so we can assist you in filing a claim and arranging for a replacement or refund.

International Shipping

We proudly offer international shipping to customers around the world. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.

Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy page.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us for assistance. Our dedicated customer service team is here to help you with any inquiries you may have.